Quetta Nosh – Privacy Policy

Effective Date:18/09/2026

 

Quetta Nosh (“Quetta Nosh”, “we”, “us”, or “our”) respects the privacy of its Customers, Riders, Vendors, and other users. This Privacy Policy explains how we collect, use, store, share, and protect personal and business information when you use the Quetta Nosh App, Website, and related services.

By using Quetta Nosh services, you acknowledge that you have read and understood this Privacy Policy.

 

1. Information We Collect

Depending on how you use Quetta Nosh, we may collect the following information.

A. Customer Information

• Customers may provide or generate:
• Full name
• Mobile phone number
• Email address, where provided
• Delivery address
• Location information, where required for delivery
• Account login and profile information
• Order history
• Products or food items ordered
• Restaurant or Store details
• Order amounts and transaction details
• Delivery information

B. Rider Information

Riders may provide or generate:

• Full name
• Mobile phone number
• CNIC or other identification details, where required
• Location information
• Order and delivery information
• Earnings and payment details
• Account and profile information

C. Vendor Information

Vendors may provide or generate:

• Business or Store name
• Owner or representative name
• Mobile phone number
• Email address
• Business address
• CNIC or required business documents
• Bank or payment information
• Product information
• Order and sales information
• Account and profile information

2. How We Use Information

Quetta Nosh may use collected information to:

• Create and manage user accounts
• Verify Customers, Riders, and Vendors where necessary
• Process and manage orders
• Assign and manage deliveries
• Process payments, earnings, commissions, and related transactions
• Provide customer, rider, and vendor support
• Communicate regarding orders, deliveries, accounts, and services
• Track deliveries and provide delivery updates
• Improve the performance, safety, and functionality of Quetta Nosh
• Detect and prevent fraud, misuse, unauthorized activity, or security threats
• Maintain business and transaction records

• Comply with applicable legal or regulatory requirements

   

3. Location Information

Quetta Nosh may collect or use location information when it is necessary to provide certain services.

For Customers, location information may be used to:

• Determine delivery locations
• Help facilitate deliveries
• Provide location-based services

For Riders, location information may be used while the Rider is working or completing an assigned delivery to:

• Track delivery progress
• Manage assigned orders
• Facilitate communication between Customers, Vendors, and Riders
• Improve delivery operations and safety

Location access may depend on the features and permissions enabled on your device.

 

4. Order and Transaction Information

When an order is placed through Quetta Nosh, we may collect and process information necessary to complete the transaction, including:

• Items or services ordered
• Restaurant or Store information
• Order amount
• Delivery address
• Customer and delivery information
• Order status and history
• Payment and transaction information
• Rider delivery information

This information may be shared with the relevant parties when necessary to fulfill and manage an order.

 

5. Sharing of Information

Quetta Nosh may share necessary information between Customers, Riders, Vendors, payment providers, and service providers when required to provide our services.

For example:

• Customers may receive necessary Rider information to identify or communicate regarding a delivery.
• Riders may receive necessary Customer information, such as name, phone number, delivery address, and order details, to complete a delivery.
• Vendors may receive necessary Customer information, such as name, phone number, delivery address, and order details, to prepare and fulfill an order.
• Riders may receive necessary Vendor or Store information to collect and deliver orders.
• Vendors may receive necessary order and delivery information to process Customer orders.

Information shared for service purposes must not be used for unauthorized purposes.

Customer Information Protection

Vendors, Riders, and other service participants must not copy, sell, distribute, or use Customer information for unauthorized purposes.

Vendor Information Protection

Quetta Nosh does not sell Vendor personal information for third-party marketing purposes.

 

6. Payment Information

Payment and transaction information may be processed through Quetta Nosh and/or third-party payment providers.

Where third-party payment providers are used, their own privacy policies and terms may also apply.

Quetta Nosh may retain transaction records as necessary for accounting, customer support, dispute resolution, security, legal, and business purposes.

 

7. Data Security

Quetta Nosh takes reasonable measures to protect personal and business information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no electronic system or method of data transmission can be guaranteed to be completely secure.

Customers, Riders, and Vendors are also responsible for keeping their account credentials, passwords, and other login information secure.

 

8. Data Retention

Quetta Nosh may retain information for as long as reasonably necessary for:

• Account management
• Order and delivery records
• Payment and financial records
• Customer, Rider, and Vendor support
• Fraud prevention and security
• Legal or regulatory requirements
• Business and operational purposes

When information is no longer required, Quetta Nosh may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

 

9. User Responsibilities

Users are responsible for providing accurate information and keeping their account information up to date.

Users must not:

• Access another person's account without authorization
• Misuse information obtained through Quetta Nosh
• Copy or distribute another user's personal information without authorization
• Use Customer, Rider, or Vendor information for unauthorized marketing or other purposes

• Attempt to interfere with or compromise Quetta Nosh systems

   

10. Third-Party Services

• Quetta Nosh may use third-party service providers to support functions such as:
• Payment processing
• Hosting and data storage
• Maps and location services
• Notifications
• Analytics
• Communication
• Security and fraud prevention

These third-party services may process information according to their own terms and privacy policies.

 

11. Children's Privacy

Quetta Nosh services are not intended for individuals who are not legally permitted to use the relevant services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

 

12. Policy Changes

Quetta Nosh may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated Privacy Policy may be published through the Quetta Nosh App, Website, or other official channels.

The “Last Updated” date at the beginning of this policy will indicate when the policy was most recently revised.

 

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, you may contact Quetta Nosh through its official support channels.

 

14. Acceptance of This Privacy Policy

By creating an account or using Quetta Nosh services, Customers, Riders, Vendors, and other users acknowledge and agree to the collection and use of information as described in this Privacy Policy, subject to applicable law.

 

Quetta Nosh
Website: quettanoshdelivery.com
Email: [Insert Privacy/Support Email]
Customer Support: 03410208384