Quetta Nosh –TERMS & CONDITIONS

Effective Date:18/09/2026

 

These Terms & Conditions (“Terms”) govern the use of Quetta Nosh Delivery Services by Customers and Riders. By using the Quetta Nosh App, creating an account, placing an order, accepting/performing a delivery, or representing Quetta Nosh as a Rider, the relevant person agrees to comply with these Terms.

 

1. CUSTOMER & RIDER INFORMATION

Customers and Riders must provide accurate and complete information when registering or using Quetta Nosh services.

Riders must provide valid CNIC, mobile number, photograph, driving license, and vehicle information where required. Providing false information, fake documents, or misleading information may result in suspension or termination of the account/agreement.

Customers are responsible for keeping their account and login information secure.

 

2. ORDERS & DELIVERY

Customers must provide a correct delivery address, mobile number, and complete order details.

Riders must accept only orders that they can reasonably complete and must collect orders from the relevant Restaurant/Store/Vendor and deliver them safely to the Customer.

A Rider must not open, alter, damage, misuse, consume, or hand over an order to an unauthorized person. All orders must be handled with reasonable care.

Delivery times are estimates and may be affected by traffic, weather, Restaurant/Store preparation time, road conditions, or other circumstances beyond the Company's reasonable control.

 

3. PRICE & PAYMENT

The order amount, delivery charges, and other applicable charges may be displayed before an order is placed.

Customers are required to pay the applicable amount through the available payment method.

If a Rider collects Cash on Delivery (COD), the Rider must keep the collected amount safe and settle it with the Company according to the prescribed procedure.

Any shortage, misuse, or discrepancy in collected cash will be reviewed and investigated before responsibility is assigned.

 

4. ORDER CANCELLATION

Customers may cancel orders only in accordance with the applicable Quetta Nosh Cancellation Policy.

A Rider must not cancel an order due to personal negligence or without a valid reason.

If an order is cancelled by the Customer, Restaurant/Store/Vendor, or Company, the Rider must promptly inform the Company.

A cancellation not caused by the Rider will not automatically be treated as the Rider's fault.

 

5. CUSTOMER & RIDER CONDUCT

Customers, Riders, Vendors, and Company representatives are expected to maintain respectful and professional conduct.

Abusive language, threats, harassment, fighting, intimidation, discrimination, or unnecessary arguments are prohibited.

Riders must behave professionally with Customers, Vendors, Restaurant/Store Staff, and Company employees.

Customers must treat Riders and Restaurant/Store staff respectfully.

 

6. SAFETY & TRAFFIC REQUIREMENTS FOR RIDERS

• Riders must:
• Wear an appropriate helmet while riding.
• Hold a valid driving license where required by law.
• Follow applicable traffic laws and regulations.
• Operate the vehicle responsibly and safely.
• Avoid reckless or unlawful driving.
• Any traffic fine, penalty, damage, or loss caused by a Rider's unlawful or reckless conduct shall be the Rider's responsibility to the extent permitted by applicable law.

 

7. COMPANY PROPERTY & ACCOUNT

Any delivery bag, jacket, SIM card, ID card, vehicle-related equipment, or other Company property provided to a Rider must be properly maintained and returned when required.

A Rider must not allow another person to use his/her Quetta Nosh account, Rider ID, or delivery account.

Account sharing, unauthorized use, or misuse of Company property may result in suspension or termination after appropriate review.

 

8. DUTY & COMMUNICATION

During an active delivery or assigned duty, Riders must keep their registered mobile phone reachable and respond to necessary calls or messages from the Company.

If a Rider cannot complete an assigned order because of an emergency, vehicle issue, accident, or any other reason, the Rider must inform the Company as soon as reasonably possible.

Customers must remain available to receive their orders and must provide a reachable mobile number and accurate delivery location.

 

9. PROHIBITED ACTIVITIES

While on duty or representing Quetta Nosh, Riders must not engage in:

• Illegal activities;
• Theft or fraud;
• Misuse of customer or Company property;
• Cash manipulation or misuse;
• Drug use or intoxication during duty;
• Fighting or threatening behaviour;
• Harassment of Customers, Vendors, or staff;
• Fake delivery or false delivery confirmation;
• Unauthorized account sharing; or

• Political/party activities while on duty where such activity may interfere with Company operations or use Company representation without authorization.

   

10. FALSE, FAKE OR MISUSE OF ORDERS

Customers must not:

• Place fake or fraudulent orders;
• Provide false delivery information;
• Repeatedly cancel orders without a valid reason;
• Refuse to receive an order without a valid reason; or
• Misuse promotional offers, coupons, payment methods, or the Quetta Nosh platform.
• Quetta Nosh may review and take appropriate action against accounts involved in fraudulent or abusive activities.

 

11. OFFERS, DISCOUNTS & PROMOTIONS

Promotional offers, coupons, discounts, and other campaigns may be subject to specific terms and eligibility requirements.

Quetta Nosh may modify, suspend, or withdraw an offer where reasonably necessary, including in cases of misuse, fraud, technical errors, or other operational circumstances.

 

12. REFUNDS & COMPLAINTS

Refund requests, complaints, order disputes, damaged or incorrect orders, and other service-related claims will be handled according to the applicable Quetta Nosh Refund, Cancellation & Return Policies.

Customers should report complaints within a reasonable time and provide relevant order details or evidence where required.

 

13. RIDER RIGHTS & FAIR RESPONSIBILITY

The Company will not hold a Rider financially responsible for a loss that was not caused by the Rider.

Where a deduction or financial adjustment is applicable, the reason for such deduction or adjustment will be communicated to the Rider, subject to applicable law and the agreed payment procedure.

Riders will receive their agreed earnings/settlement according to the Company's applicable payment and settlement procedure.

 

14. SUSPENSION OR TERMINATION

Quetta Nosh may suspend, restrict, or terminate a Customer account or Rider agreement where there is a reasonable basis to believe that the person has engaged in fraud, theft, cash misuse, fake orders/deliveries, harassment, account sharing, serious misconduct, or repeated serious violations of these Terms.

Where appropriate, the Company may conduct a review or investigation before taking action.

 

15. ACCOUNT SECURITY

Customers and Riders are responsible for maintaining the security of their account credentials and must not knowingly allow unauthorized persons to access or use their accounts.

Any suspected unauthorized access or misuse should be reported to Quetta Nosh as soon as reasonably possible.

 

16. CHANGES TO TERMS

Quetta Nosh may update or amend these Terms & Conditions when necessary.

Updated Terms may be published through the Quetta Nosh App, Website, or other official communication channels and will apply from the effective date stated or, where no date is stated, upon publication.

 

17. DISPUTES & APPLICABLE LAW

Both Customers and Riders agree to maintain honesty, mutual respect, transparency, and professional conduct.

Any complaint or dispute should first be brought to Quetta Nosh for review and resolution through mutual discussion.

If a dispute cannot be resolved through discussion, it shall be dealt with in accordance with the applicable laws of Pakistan and the jurisdiction of the competent courts, as applicable.

 

18. ACCEPTANCE OF TERMS

By creating or using a Quetta Nosh account, placing an order, receiving an order, accepting a delivery assignment, or providing delivery services on behalf of Quetta Nosh, the relevant person confirms that they have read, understood, and agreed to these Terms & Conditions.

 

 

For questions, complaints, order issues, or policy-related matters, Customers and Riders may contact Quetta Nosh Customer Support through the official available communication channels.